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Customers - Consulting Skills and Handling Complaints

 

The topics covered in this course include: Managing Transition, External Analysis, Economic Changes, Industry Changes, Technological Changes, Social Changes, Legal and Legislative Changes, Eco-environmental Changes, Internal Analysis - factors for success, Internal Analysis - resource audit, Change Management Steps, Choosing the Target, Getting the Green Light, Planning the Change Strategy, The Transition Team, Initiating Action, Unfreezing-Moving –Refreezing, Consolidating the Learning and Moving to the Next Cycle.

Non-Member Registration Fee: $15.95
Member Registration Fee: $9.95
Student Registration Fee: $9.95
Duration: 40 minutes