• Home
• Knowledge Center
• Learn About Food Science
• Become a Food Scientist
• Introduction to the Food Industry
• Lesson 7: The Customer Service Chain

The Customer Service Chain Focuses on strategic quality management. It is no longer sufficient to make a quality product to delight the customer. Strategic quality management encompasses continuous quality improvement of existing processes, as well as re-engineering of inefficient work processes.

Learning Objectives

Upon completion of this unit, you should know:

• The importance of customer service.
• The concept of customer chain.
• The meaning of the quality paradigm.
• How product quality relates to custom satisfaction. 
• The concept of Total Quality Management.

Lesson 7 Supplements

Careers 

Activity 

Glossary 

References