Imagine ordering pecan-crusted trout, quinoa, and asparagus spears with lime from your hospital bed and receiving the order by a tuxedo-clad waiter who delivers your meal on request. This scenario is not the hospital of the future, but rather one of several customer-centric services being offered at a growing number of healthcare institutions in an effort to improve patient satisfaction.

Patients can order enticing meals (top photo) from a hotel-style room service menu at Memorial Sloan-Kettering Cancer Center in Manhattan. The standard hospital tray (bottom photo) is not quite so alluring.Research findings indicate that foodservice quality is significantly correlated with overall patient satisfact…

Primary reasons why patients eat less than 50% of their entrée in MSKCC’s 1998 plate waste study.

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