Improving Hospital Foodservice

Imagine ordering pecan-crusted trout, quinoa, and asparagus spears with lime from your hospital bed and receiving the order by a tuxedo-clad waiter who delivers your meal on request. This scenario is not the hospital of the future, but rather one of several customer-centric services being offered at a growing number of healthcare institutions in an effort to improve patient satisfaction.

Research findings indicate that foodservice quality is significantly correlated with overall patient satisfact…